Privacy Policy

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name: To personalize your experience and for order processing
• Email Address: For order confirmations, updates, and customer support
• Phone Number: For delivery coordination and customer support
• Shipping Address: To deliver your orders
• Billing Address: For payment processing and GST compliance

Uploaded Files:

• 3D model files (.stl, .obj) for custom printing
• Images for lithophanes and custom designs
• Reference photos for custom projects

Payment Information:

• UPI transaction IDs (for verification)
• Payment method preferences
• Note: We do NOT store credit/debit card details. All card payments are processed securely through Razorpay.

Automatically Collected Information:

• IP address and browser type
• Device information
• Pages visited and time spent on site
• Referring website

2. How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support
• Process payments and prevent fraud
• Improve our website and services
• Send promotional emails (with your consent)
• Comply with legal obligations and GST requirements

3. Information Sharing and Disclosure

We share your information with the following third parties:

Payment Gateway:

• Razorpay: For secure payment processing. They have their own privacy policy governing the use of your payment information.

Delivery Partners:

• DTDC, Delhivery, Speed Post: We share your name, phone number, and shipping address to facilitate delivery of your orders.

Email Service Provider:

• Resend: For sending order confirmations and transactional emails.

We do NOT:

• Sell your personal information to third parties
• Share your uploaded files with anyone except for order fulfillment
• Use your data for purposes other than those stated in this policy

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL encryption for data transmission
• Secure cloud storage for uploaded files
• Access controls and authentication
• Regular security audits

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

• Order information: Retained for 7 years for GST compliance
• Uploaded files: Retained for 90 days after order completion, then deleted
• Account information: Retained until you request deletion
• Marketing communications: Until you unsubscribe

6. Your Rights

Under Indian law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, contact us at privacy@zaxisstudio.com

7. Cookies

We use cookies and similar technologies to:

• Remember your preferences
• Maintain your shopping cart
• Analyze website traffic
• Improve user experience

You can control cookies through your browser settings.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date."

10. Contact Us

For questions about this Privacy Policy or our data practices:

• Email: privacy@zaxisstudio.com
• Address: Z Axis Studio, Mangaluru, Karnataka, India
• Phone: +91 94836 54329