Terms of Service

1. About Z Axis Studio

• Business Name: Z Axis Studio
• Location: Mangaluru, Karnataka, India
• Services: Custom 3D printing, lithophanes, personalized lamps, keychains, and related products
• GSTIN: [Your GSTIN Number]

2. Acceptance of Terms

By placing an order, creating an account, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

3. Eligibility

• You must be at least 18 years old to use our services
• You must provide accurate and complete information
• You are responsible for maintaining the confidentiality of your account

4. Products and Services

Standard Products:

• Ready-made 3D printed items available for immediate purchase
• Prices displayed are inclusive of GST
• Product images are for reference; actual products may vary slightly

Custom Products:

• Require customer-provided files or specifications
• Production begins only after file approval
• Cannot be cancelled once production starts
• Final product appearance depends on file quality provided

5. Pricing and Payment

• All prices are in Indian Rupees (INR) and inclusive of GST
• We reserve the right to change prices without prior notice
• Payment methods: UPI, Cash on Delivery (COD), Credit/Debit Cards via Razorpay
• For COD orders, payment must be made at the time of delivery
• For UPI orders, payment verification is required before shipping

6. Order Processing

• Order confirmation does not guarantee acceptance
• We reserve the right to refuse or cancel any order
• Reasons for cancellation may include: product unavailability, pricing errors, or fraudulent transactions
• You will be notified if your order is cancelled

7. Intellectual Property

Your Content:

• You retain ownership of files you upload
• You grant us a license to use uploaded files solely for order fulfillment
• You warrant that you have the right to use uploaded content
• You are responsible for ensuring uploaded content doesn't infringe third-party rights

Our Content:

• All website content, designs, and logos are owned by Z Axis Studio
• You may not reproduce, distribute, or create derivative works without permission

8. Prohibited Uses

You agree NOT to:

• Upload illegal, offensive, or copyrighted content
• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Impersonate any person or entity
• Upload content containing weapons, violence, or adult material

9. Limitation of Liability

• We are not liable for delays caused by courier services
• We are not responsible for color variations due to monitor settings
• Custom products are made based on files provided; we are not liable for file quality issues
• Our total liability is limited to the order value
• We are not liable for indirect, incidental, or consequential damages

10. Indemnification

You agree to indemnify and hold Z Axis Studio harmless from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of third-party rights.

11. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India.

Jurisdiction: Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Mangaluru, Karnataka, India.

By using our services, you consent to the jurisdiction and venue of these courts.

12. Dispute Resolution

• We encourage resolving disputes amicably through direct communication
• Contact us at support@zaxisstudio.com for any concerns
• If unresolved, disputes will be settled through arbitration in Mangaluru

13. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of modified terms.

14. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

For questions about these Terms of Service:

• Email: legal@zaxisstudio.com
• Address: Z Axis Studio, Mangaluru, Karnataka, India
• Phone: +91 94836 54329